ABSTRACT
Consideration of the driving forces and strategic influences on information services over the next decade requires an analysis of the factors that will most likely create the need for change or impact upon people and organizations during this period. Such a consideration is necessary in order to determine the likely management scenarios for the future business direction, to ensure that the delivery of services meet future needs, and ultimately, the information service’s and its parent organization’s survival. Whilst it is difficult to predict the future accurately, the likelihood of being able to forecast certain scenarios can be increased by analysing trends and strategic influences, and applying ‘what if’ scenarios to potential change factors.
