chapter  24
18 Pages

Evaluating Benefits and Performance

A measure of success and long-term sustainability in today’s challenging and changing environment is the extent to which an organization is worthwhile and adds value through innovation, inventive systems and processes and the exploitation of knowledge and information. Equally an important component of good governance is in ensuring that the information service is delivering valued and valuable products and services to its customers and stakeholders commensurate to the investment that is being made and that its performance is measured and evaluated. This includes identifying how well the information service is using its resources by relating the outcomes and outputs to the investment in the assets.