ABSTRACT
A basic premise in the knowledge society is that improved access and application of better personal knowledge will result in better and quicker situation-handling, increased innovation and greater ability to achieve goals. Hence, deliberate and systematic personal knowledge management (PKM) is required to make available the best intellectual capital (IC) to provide intellectual growth and renewal required for personal, enterprise and societal viability and success. There is increased understanding of how to strengthen working people's cognition by providing them with just-in-time collaboration, automated decision support systems (DSSs) and access to other IC assets. Support capabilities also reduce the need to educate or train workers to handle rarely encountered tasks. The importance of personally possessed knowledge in order for people to behave and work effectively has become clearer. Early on, managerial emphasis on work procedures and methods was placed on observable processes and work. Focus has now expanded to include less observable cognition and knowledge.
