ABSTRACT
In companies, better management of information and knowledge should translate to various intermediate measures with enduring impact on the bottom line. In the Zins report, definitions for data' and information', though distinct, frequently overlap. The seminal work of Shannon (1948) and Shannon and Weaver (1949) introduced the notion that the information content of a message or event can be measured according to its impact on a recipient's uncertainty. Interactions with incoming email messages, for example, are often driven by the expectation of a timely response and perhaps also by the awareness that, when an email message scrolls out of view without some processing, it is apt to be quickly forgotten. The DAMA International Foundation in a pamphlet provided for download from their website states that the basic premise of Data Management (DRM) is that information and data is like any other business resource and should be managed as such.
