ABSTRACT
This chapter examines practical approach for the Phase or Project Closeout. The Project Closeout process begins with a Post-implementation Review. The review may start with a survey designed to ask for feedback on the project from the Project Team, customers, and internal and external stakeholders. Once feedback has been collected and evaluated, an assessment meeting is conducted to glean best practices and formulate lessons learned to inform the management for future efforts. If possible, the best practices and lessons learned should be stored in a centralized organizational repository, the Project Management Information System (PMIS). It could be a dedicated system, a specific folder on a server or cloud, etc. A facilitating access and retrieval option by managers and Project Managers of future projects should be provided. Project Closeout ends with administrative closeout providing feedback on Project Team members, updating the skills inventory, capturing key project metrics and filing all pertinent project materials in the project repository.
