ABSTRACT
This chapter covers change in two respects business change and culture change, and makes some suggestions for integrated programming in that context. While the implementation of recent legislation and government policies like Freedom of Information is about good policies and procedures, and about staff training and awareness. It is also very much concerned with change in business processes and change in culture. Managers must create the right environment to ensure that new legislation and new records management practices are understood and can be followed as part of normal corporate working. Public servants have deep-seated traditions on the way they handle and provide information. Records management has long been considered a low priority for most organisations. New access to information legislation is linked inexorably with other developments in information management most importantly with strategies for electronic government. Performance indicators should focus on end users to measure how effectively the system is being used and managed.
