ABSTRACT
This chapter examines the roles and responsibilities of the staff that will be required to manage an organisation's records and information. It provides an overview of organisational responsibilities, gives a detailed framework of the skills and knowledge required by records staff, and suggests three types of training programme. Organisations today are creating electronic and paper records in greater and greater quantities. Records management must therefore be seen as a specific corporate programme within an organisation. Staff appointed to undertake records work is generally regarded as part of the staff of the organisation in which they serve. The competency framework, which can be a powerful tool in helping government supported initiatives such as Investors in People, Citizen's Charter has been developed to help define the 'people capability' required in records management organisations. The issues surrounding the demand for more efficient and reliable management of information and the automation of business give rise to training and development needs.
