ABSTRACT
Back to Qwenchy. Ms. Jones was trying to summarize the variety of viewpoints and said that she was quite worried about the mix of views, varying from a belief in a consistent and standardized approach, favored by Klaus and her, to a preference for some fl exibility, favored by most of the others. What to do? In a fl ash, it came to her. “Why,” asked Ms. Jones, “don’t we try fi rst look at the existing processes we are applying in the variety of countries, take the best aspects of each of them and combine them in a way that creates a ‘next practice’ rather than just the ‘best practice’?”
