ABSTRACT
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EMPLOYEE PERFORMANCE: A CRITERION FOR SUCCESS
This chapter looks at how employees’ job performance is measured and appraised in organizations. Often, measures of performance are the criteria used to determine the effectiveness of an employee testing or screening program as discussed in the previous chapter. Because job performance is such an important outcome variable in I/O psychology, it is important to understand the measurement issues concerning this factor. For example, when reviewing studies that discuss influences on job performance, you should investigate how performance was operationally defined and measured. Were objective or subjective criteria used? How accurate or inaccurate might the assessments of performance be? How can performance assessments and appraisals be improved?
