ABSTRACT
Performance management is an important aspect of sport facility and event management because when implemented appropriately it provides evidence of the successes and failures of the organisation, and facilitates making a positive change based on the information collected. Performance management allows managers to understand the drivers of performance and how to influence them, as well as a way to accurately document and report performance, with the ultimate result of engraining the practice of evaluation across the organisational culture as part of ongoing and continuous improvement programme.
