chapter  11
11 Pages

Conclusions

Managing institutional innovation and digital governance
ByMiriam Lips

This chapter introduces the empirical heuristic of the technology-enabled data polity in order to understand digital government innovations and the impact and implications they are having on government and governance, especially on digital government relationships with citizens. The increasing importance of the horizontal dimension in these hybrid government systems, also compared to the vertical dimension, is discussed, and how these two dimensions can be married up as interrelated digital government innovation drivers. The alternative lens of complex public management not only provides guidance on how to manage the combined dimensions of digital government and governance but also helps to comprehensively and empirically observe, understand and explain the complexity of managing the digital governance systems whole. The chapter explores the various layered digital government reform processes that can be witnessed in parallel and over time, and which need to be effectively managed as part of the digital governance systems whole.