Citizen identity, privacy, ethics and security
This chapter explores and discusses the changes happening around the collection, construction, processing, analysis, storage and use of citizens’ identity data in digital government relationships, and the privacy, ethical and security implications. It explores the shift away from paper-based and face-to-face citizen identity reconstruction towards digital forms of citizen identity construction. The chapter looks at privacy as a multifaceted, ambiguous notion and considers empirical research around the privacy paradox of people’s privacy attitudes vs. their actual online identity information behaviours in the context of digital government relationships. It discusses an overview of emerging issues, barriers and risks around citizens’ personal data flow in digital government relationships. Using the contextual integrity framework developed in chapter 6, the chapter explores and assesses citizen data integrity issues in digital government relationships, in particular the privacy, ethical and security implications around personal data flow in digital government. And finally, the chapter presents some citizen data integrity strategies for digital government.