ABSTRACT
The overall importance of feedback has been demonstrated in the workplace. As a critical component of performance management, a study conducted by the authors shows ongoing feedback to be a predictor of employee engagement; and recent research demonstrates a positive relationship between feedback and employee engagement. Feedback helps employees find meaning in their work, understand how they contribute to overall organization success, and serves to recognize accomplishments. The chapter focuses on the “how to” when it comes to giving effective feedback, determining receptivity to feedback, and handling the more difficult reactions to constructive feedback and difficult personalities. Sample feedback discussions are presented and an assessment for measuring self-esteem is provided.
