ABSTRACT
'Putting Policy into Practice' (PPiP) was guided by concerns about knowledge exchange and research impact; to ensure that, LGBT ageing research and the recommendations developed from it would have an effect on the experiences of older LGBT service users. This chapter discusses the methodology and findings of the PPiP project in detail before reflecting on the significance of austerity for the project. It argues that austerity curtailed the ability to put research and policy into practice. The impact agenda is based on the idea that knowledge exchange is the dynamic flow of information between researchers and policy makers/practitioners and ultimately this should have a demonstrable effect on a community of end-users. The chapter introduces the notion of LGBT citizenship, taking inspiration from the works of Jeffrey Weeks and Diane Richardson. The services offered to older LGBT people may be heavily reliant on the queer emotional labour of LGBT employees and simultaneously 'downgraded' as a result.
