ABSTRACT
Change is a constant. Desirable change is change that brings positive benefits to the organization and results in improvement. Tolerable change is change that is inevitable and yields no benefit or may have undesirable effects when improperly controlled. The requirement is expressed in terms of when a need for change has been determined, implying that the need is an output from other processes. A plan of action will be needed to undertake the change and this will vary depending on the magnitude of the change. Although the need for change will have been determined by management, there will still be other decisions to take regarding the strategy and mechanism of change. Responsibility for managing the change needs to be assigned before planning for change, and this person should, if necessary, form a team to plan and organize execution of the change.
