ABSTRACT
An organization may possess tons of information but without knowledge of how to use it, its worthless, it simply remains unused or used clumsily. The theory of knowledge is concerned with the question of what it is to know something. The knowledge will be partially contained in the documented information produced to support the operation of the processes, that is, the instructions, procedures, standards, that are to be used by those engaged in the process. Maintaining organizational knowledge means keeping the organizational knowledge in the organization, keeping it up to date, relevant and useful to accommodate staff turnover and organizational development. If employees possess specialist knowledge crucial to the organization's operations, provisions need to be made to either keep those individuals in the employment of the organization or to enable them to transfer their knowledge before they leave. Knowledge is power and some people guard their knowledge as if they were protecting the crown jewels, perceiving themselves as indispensable.
