ABSTRACT
The IT industry is currently facing declining margins and customers that are reluctant to spend while it struggles to recruit and retain talent (Loten, 2016). As a consequence of these challenges, the IT industry’s 2016 second-quarter confidence index fell 0.9 points, affecting mostly the earnings of Microsoft, Intel, and Google (Loten, 2016). In addition, a recent study on several companies from the tech industry found hiring practices to be rather challenging and determined that companies were understaffed to the extent to which 21% of the surveyed employees had to cancel their projects (Loten, 2016).
