ABSTRACT
This story is about a client organization that David has worked with over a number of years. It tells a story of the tensions that are experienced in challenging the paradigms held by key members of an organization. A fundamental piece in this story is the acceptance that there is a legitimate need to develop a responsive capacity as well as the capacity to predict. Extraordinary performance can be achieved when both capacities are developed within the organization. Geoff's story represents a significant step in his company's journey of understanding organizations as places of complexity and adaptation. Some of the features of the Metropolitan Cemeteries Board story are the importance of information in achieving outstanding performance, and the relationship between information, trusting relationships and identity. The Metropolitan Cemeteries Board is a statutory authority, established by the government of Western Australia.
