ABSTRACT
Communication tools for sharing information include articles in news media, op-ed columns, letters to the editor, printed or electronic newsletters, brochures, one-page flyers, fact sheets including contact information, and process sheets describing timelines and the process itself. Online communication tools include social media tools, blogs, online discussion forums, online feedback forms and surveys, slides or graphics which people can download for general information or as an introduction to a later forum, live-streamed forums with websites where participants can submit questions and comments. Posters are intended to catch viewers' attention; they are usually larger than standard printer paper and are printed on thick stock. Email is an easy way to send documents, even long ones, as attachments to other people. Messages can be saved and used to track steps in a conversation or to provide written documentation if needed for legal purposes. To make communication successful, people approach it methodically with a plan.
