ABSTRACT
New Zealand: Accreditation is essential for an EAP to market itself as the fully professional organization it purports to be. EAPs work with the mental health of employees. Having a process that makes EAPs accountable is highly desirable. Businesses like well-run, credible providers, and I suspect that having an acknowledged accreditation would enhance an EAP’s reputation. While commoditization of EAPs is the norm, that is no reason to not pursue accreditation. Accreditation will ensure quality clinicians, minimize complaints, enable internal systems to be monitored effectively, help managers find and manage poor processes and procedures, provide incentives to develop different or more effective systems, and help integrate the organization as a whole.
