ABSTRACT
THE PROCESS OF UNDERSTANDING: PRINCIPLES Every day you are exposed to a wide range of messages from friends and classmates. Each person represents a particular viewpoint and holds a unique set of expectations, values, and attitudes. Perhaps the person sitting next to you is from Chicago whereas you grew up in a small rural community in France. It’s likely that you know a Native American or someone from Eastern Europe or South America or Australia. Your effectiveness
in diverse environments depends largely upon the quality of your listening and your ability to understand how others see the world, to recognize how they “define” a situation.
