ABSTRACT

Managers, inevitably and incessantly, evaluate their employees. Likewise,co-workers, legislators, and customers constantly judge the work of an employee. Reputations develop. Managers decide who to assign a given task, who to send to a training program, and who to promote to another position. In large part, these decisions are based on conclusions about the quality of work completed by individual employees. Performance evaluation is integral to day-to-day administrative decisions and to long-range plans for reorganization and change.