ABSTRACT
Communication is the process of sending and receiving messages. It is an activity by which two or more systems exchange information. Talking face-to-face, sending emails and texts, writing memos, conversing by telephone, participating in meetings, walking down the hall, and wearing professional attire are all forms of organizational communications. The people involved in communication have personal characteristics—such as age, gender, physique, disposition, attire, and emotional intelligence—that influence their actions and reactions to others' behaviors. Information in organizations can move in varied directions. Organizational communication also flows vertically and horizontally through formal and informal channels. Communication theories are concerned with how people create and share meaning with others. Modern communication theory begins with the cybernetic tradition. Cybernetics is the science of how people, animals, and machines control and communicate information. Cybernetics theory researchers investigate how organizations evaluate, interpret, and retain messages in the system and how information facilitates decision making during times of stable and unstable environments.
