ABSTRACT
This introduction presents an overview of the key concepts covered in the subsequent chapters of this book. The book aims to depict the state of students' knowledge in the field of technological innovation in government. It traces back over the development of e-government, highlighting this evolution in the changing relationships between government and citizens. The book also provides a comprehensive treatment of the development of information policies as permanent fixtures influencing policymaking and implementation processes—sometimes limiting and sometimes advancing new possibilities in rapidly changing information and communication technologies (ICTs). It also aims to develop a mid-range theory by integrating theoretical insights on institutionalism by Ostrom, utilizing analytical capabilities and information on public management network management to addresses cross-boundary integration. The book also illustrates, mobile and location-based technologies and applications afford many opportunities for improving public service. It also offers an analytical lens for the various modes of using social media to improve communication and interaction between governments and citizens.
