ABSTRACT
This chapter addresses the use and maintenance of the knowledge management system (KMS). This topic covers the routine use of the system, the processes involved in its usage, and the factors that inhibit or facilitate the operation of the KMS. The chapter also describes the barriers and the facilitators in the utilization of the KMS. As a complex system used throughout the enterprise, the KMS must endure a variety of barriers to its operation. The chapter list these factors and offer some relevant examples from organizations that attempted to address the impacts of these and similar factors. Cullison next describes the barrier of the community of practice everything. This phenomenon refers to the emergence of communities or groups of people who share their knowledge within the group but tend to withhold it from those outside.The sixth barrier is what Collins calls 'ignorance is bliss'. Managers become so entrenched in their ways that they tend to reject external knowledge.
