ABSTRACT
This chapter presents an overview of different topics and concepts from hospitality that provides opportunities for research to the operations management community. It explores different aspects of hospitality operations. The chapter provides a broad overview of operations management and related concepts specific to the hospitality industry. It reviews published research on hospitality from major operations management journals and found that, despite the size and importance of this industry, these topics are generally under-researched. It believes that many opportunities exist for additional research and scholarship in the rapidly evolving hospitality, travel, and tourism industry. The chapter identifies and describes eleven different multi-disciplinary research themes related to the hospitality sector. Operations and supply chain management scholars can provides many unique insights to addressing these important research topics which also have significant influence in enhancing the practice of hospitality around the world. The hospitality industry consists of a variety of service operations, including lodging, hotel, restaurant, tourism, convention and entertainment industries, etc.
