ABSTRACT
Quality is typically defined as the assessment made by customers or end-users of a product or service as to how well said product or service matches and indeed exceeds their expectations. Quality management (QM) as a process usually includes quality planning (including design), quality control, quality assurance, and quality improvement. These processes are components of the International Standards Organization of Geneva (ISO) 9001 2015 quality management system. There are two main imperatives for the achievement of QM excellence in the practice of POM. First, QM should be an integral part of the Production and Operations Management (POM) management system in order to ensure an enhanced business operational result. Second, QM can be used on the individual components of the POM management system itself, in order to continuously improve each component as well as the POM management system's overall effectiveness. World War II saw a rapid development of quality technology.
