ABSTRACT
This chapter develops the context for the changing nature of office working. Work is no longer restricted to the office environment and, therefore, issues relating to work undertaken out of the office and virtual working will be explored. The chapter considers the future of office work and what this means for future workplace requirements. The Welcome Workplace Study, which is part of the design for the twenty-first-century initiative, identifies the frustrations that office workers can experience when working in an open-plan environment: Open-plan environments should therefore incorporate private work areas that can allow individual focus working. The chapter explores the changing nature of work and the associated changes in workplace provision. The Corporate Real Estate Asset Management (CREAM) professional has to have a clear understanding of the work processes undertaken in the organisation if they are to ensure that the building provision, and specification, matches the organisational demand for space.
