chapter  12
35 Pages

—Evaluating Police Performance

We need to discuss methods that can be used for measuring police agency performance, for without such measurement devices, we will not know when the organization needs improvement; we will not know what aspects of the organization need improvement the most; and, following the implementation of changes, we will not know whether improvements have been achieved. e concept of improvement implies a need for reliable data about current levels of performance as well as measurement of changes that occur following the adoption of new strategies and programs.