ABSTRACT
We need to discuss methods that can be used for measuring police agency performance, for without such measurement devices, we will not know when the organization needs improvement; we will not know what aspects of the organization need improvement the most; and, following the implementation of changes, we will not know whether improvements have been achieved. e concept of improvement implies a need for reliable data about current levels of performance as well as measurement of changes that occur following the adoption of new strategies and programs.
