ABSTRACT
This chapter develops a model of dysfunctional cyberbehavior, which contends that information technology can be used as a medium for dysfunctional behaviors in organizations. The model considers dysfunctional cyberbehavior as a multifaceted construct, including cyberdestruction, cyberincivility, cyberloafing, and cybertheft. The model also analyzes dysfunctional cyberbehavior through the lens of organizational justice. Specifically, it suggests that perceptions of distributive, procedural, and interactional justice would reduce the likelihood of dysfunctional cyberbehavior, whereas perceptions of distributive, procedural, and interactional injustice would increase the likelihood of dysfunctional cyberbehavior. However, the potential negative effect of perceptions of unfairness would be mitigated by control mechanisms, such as organizational policies related to computer and Internet usage and computer monitoring. The model’s implications for practice and research are discussed.
