ABSTRACT
Electronic commerce has continued steady growth since the beginning of the new century. While the methods for providing e-commerce products and services are largely invisible to consumers, behind-the-scenes technologies and staff are needed to build and maintain the systems upon which they are based. This chapter examines aspects of the work performed to support e-commerce. It examines how organizations structure the projects and teams within which e-commerce work is performed and the skill sets of e-commerce employees. The chapter concludes that no one method of organizing the processing of work, or the portfolio of staff skills has yet come to be dominant.
