ABSTRACT
This chapter begins the inspection of creation and change with an overview of the confrontation of scientific rationality and the subjective irrationality of human nature within the workplace. The encounter of the objective workplace with the unconscious and irrational elements of the subjective workplace introduces two different lines of inquiry that must be acknowledged and examined in order to avoid compromising the workplace. Organizational research and interventions must, in particular, not threaten leaders who can readily experience improved reality testing as threatening. The workplace contains many elements that encourage employees to change themselves in order to better fit organizational and group purposes and work methods. Organizational leaders have their character, psychological defensive tendencies, and all-too-human needs analyzed in order to stave off performance anxiety and bolster self-esteem and narcissism analyzed. In particular, organizing the information acquired during the organizational diagnosis in a manner that fits the matrix promotes learning and organizational reflection of the kind that enables organizational change.
