ABSTRACT
Although there are still government agencies in which it is not found in fullblown operation, the management function known as knowledge management has been widely embraced by a wide variety of organizations in the federal government. In those agencies where KM is found, it is often considered an important if not absolutely necessary management tool; implementing KM will enable the agencies to meet their service and performance requirements in spite of the many challenges government faces in this new century. Moreover, proponents of KM believe that by enhancing the collection, codification, storage, transmission, and sharing of knowledge, government agencies are able to succeed in their missions despite declining budgets, demands for more and improved services, and a skilled, knowledgeable workforce that is disappearing into retirement.
