ABSTRACT

This chapter focuses to develop a knowledge management maturity model (KMMM or K3M) for knowledge management (KM) development and strategy formulation. It proposes adoption of several innovative disciplines and will create methodologies for strategy formulation consisting of unified disciplines and integrated components, as well as synchronized development and implementation of these strategies, using the K3M approach. Several organizations have worked on developing a K3M. One such organization is Siemens AG. Siemen's KMMM comprises a development model and an analysis model. The development model of KMMM, which provides valuable information for reaching maturity level, was developed along lines of the Capability Maturity Model (CMM) of the Software Engineering Institute (SEI) at Carnegie Mellon University. As organizations are delving into KM, there does not appear to be a KMMM that links KM, learning, competencies, and business strategies. K3M is our model for trying to determine the KM maturity level of an organization, based upon its KM, learning, competency, and business strategies.