ABSTRACT
The Thomas-Kilmann Conflict Mode model is widely used to describe how conflict is resolved. The model compares how assertive a party is to how cooperative a party is regarding any issue. The model can be used to judge your own approach on any one issue or the approach of a counterparty to an issue. Figure 9.1 is very similar to the one presented in Figure 1.3 in Chapter 1. The key difference is that this one helps you to understand individual styles (yours and others) as you plan your negotiation.
