ABSTRACT
This chapter introduces the performance appraisal in organizations. It proceeds to the importance of performance appraisal for employees and organizations. The chapter looks at legislation affecting performance appraisal and the conditions for the successful implementation of performance appraisal: includes a supportive philosophy and strategy of management, performance criteria and standards, establishing the system and performance appraisal methods. It then focuses on the training of appraisers and describes the performance appraisal interview. The chapter discusses guidelines for performance management. Coaching and feedback form part of performance management. Appraisal systems that evaluate performance against individualized performance standards are called results-oriented, or output-oriented systems of performance management. Appraisers must learn that ongoing feedback is the most important factor in maintaining or improving employee performance. Top management must be involved and should participate in the establishment, evaluation and adjustment of the system. Supervisors and managers must be trained how to conduct the performance appraisal interview.
