ABSTRACT
When discussing management with police executive officers, it is typical for them to identify one characteristic that “excellent” supervisors have in common-the ability to communicate. Outstanding supervisors have a significant attribute that distinguishes them from others in that they have the facility to communicate effectively. It can be said without question that it has proven to be the key to success. Communication is the foundation of interpersonal relations. When ideas and thoughts are communicated successfully, it fosters a positive working environment. In law enforcement agencies, the first-line supervisor engages in a number of activities, the first of which includes interpretation of the organization’s culture, managerial values, vision, mission, goals, objectives, and operational policies into day-to-day decisions and operational activities. In addition, a supervisor uses communication to train, coach, counsel, mentor, and motivate each officer in an effort to improve performance and provide an improved quality of life within the community and the organization. Finally, the supervisor plans, organizes work, gives directions, teaches, coaches, mentors, issues orders, and monitors employee performance, all in an effort to improve the effectiveness of the organization. There is an unmistakable organizational need for supervisors who understand the intricate nature of the communication process and vigorously foster a working atmosphere that encourages open communication ( Gaines & Worral, 2011 ).
