ABSTRACT
This incident is an example of ones frequently encountered by the police: incidents involving mentally ill and emotionally disturbed people who have more than a crisis going on. This actor is mentally ill and is likely to respond with more intensity than others. Experienced negotiators know that a large number of incidents involve emotionally disturbed individuals: people who come from chaotic backgrounds and who have not learned to manage themselves or their lives. The nature and extent of involvement with emotionally disturbed individuals has changed since the founding of police negotiations in 1972 and it is essential that negotiators understand issues involving negotiating with a wide range of emotionally disturbed and mentally ill individuals.
