ABSTRACT
This chapter introduces a very different way of measuring and managing the performance of organisations in a systemic manner. It attempts to embrace all of the dimensions of performance through a unifying framework and undoubtedly pose challenges to any organisation that attempts to put it into practice. Performance management is usually looking inward and backward, it also needs to be looking outward and forward. The use of ratios in the potentiometer allows to make meaningful comparisons of process performance for things which would otherwise look incommensurable. The potentiometer provides the basis for performance management of the whole organisation simultaneously in multiple dimensions. The potentiometer compiles into aggregate forms. Aggregated vertically it offers an integrated view of the performance of the organisation from the self-regulating individual through every process level to the boardroom. Organisational survival is a function of total adaptedness, the extent to which the organisation is capable of survival in its changing environment, its ecosystem.
