ABSTRACT
The potential for both trustors and trustees to affect the trust repair process has led researchers to begin considering their interactive implications. Efforts to understand how trust might be repaired have traditionally focused on the potential implications of a variety of responses a trustee might use. Beyond considering how trustors and trustees may affect the trust repair process, the literature has also paid increasing attention to the implications of the trust violation itself and the situation in which both the violation and the repair effort have taken place. Research has started investigating how the repair of trust may differ depending on the level of analysis, specifically whether such efforts involve dyads, groups or organizations. The repair of trust can be distinguished from related concepts such as forgiveness and restored cooperation. Research on trust repair has focused much of its attention on the types of responses a trustee might use.
