ABSTRACT
This chapter presents a case study of practice-led design research in a professional design setting. It provides some background to the benefits and challenges of practice-led design research. The chapter describes how the research project was kept rigorous and accountable to research practice through phases of action, reflection and documentation of that reflection, through the lens of S. Scrivener’s model for practice-led research. B. Sevaldson argues that design research based in design practice results in new knowledge that can only be developed from within design practice. Stakeholder interviews are often used in design projects during the required gathering phases of a project. The first prototype used by the internal design team acted as a successful proof of concept for both the method and our approach to evaluating it. The chapter describes the process of designing, evaluating and implementing the Mobile Diary research method in the commercial setting.
