ABSTRACT

In many countries, information and communication technology (ICT) has become an integral part of the learning delivery system. The Indonesia Open University (Universitas Terbuka, or UT) is a distance learning institution and realizes that ICT plays an important role in the administration, management, and delivery of learning. The services of UT cover all of the Indonesia provinces as well as some overseas countries. With such a large coverage area, utilization of ICT at UT has become very important. This chapter will share UT's experience in utilizing ICT, specifically e-learning, as one of the academic services it provides faculty and students.