ABSTRACT
This chapter focuses on how employees and managers face and respond to ethical dilemmas and problems in the workplace. Ethical dilemmas are situations where values are in conflict. These are the managers who interact with employees regularly, conduct their performance evaluations, and make important decisions about pay and promotion. Values statements often are accompanied by codes of conduct that provide much more specific guidance about the behavior that the organization expects of its employees. Once the values are established, an important way that organizations create and sustain ethical cultures is by attempting to select employees who share the organization's values. Once employees are selected, the organization that cares about creating and sustaining an ethical culture will orient new employees to the values and ethical expectations of the organization. The chapter also focuses on what we know about managing the ethics of employees through the ethical structures and contexts within the organization.
