ABSTRACT
This chapter discusses how Hindustan Computers Limited (HCL) Technologies implemented its journey in a post-Employee First Customer Second era popularized by its ex-CEO, Vineet Nayar. The new approach for managing people has been well documented by Harvard Business Press and has been taught at numerous business schools. The chapter highlights the three critical behaviors of seeding, nurturing, and harvesting that are critical in fostering creativity and growth in global IT firms. The Value Portal is an HCL platform that has been designed to record, facilitate, manage, assess, and share customer-focused innovations. HCL employees also give back to the community through outreach programs anchored by the HCL Foundation. By developing a supporting framework for various types of ideapreneurs, HCL Technologies created a competency curriculum for ensuring the momentum can be sustained into the future. The Future-Ready Initiatives for Results and Smart Transformation (FIRST) program is an approach to achieve this goal.
