ABSTRACT
This chapter argues that a training intervention is a suitable instrument to equip public service employees with the relevant resources to deal with the additional stressor of bystander conflict. It presents the possibilities and advantages of training interventions to empower public service employees in bystander conflict. The chapter shows the issue of bystander conflict, elaborates on its potentially harmful consequences, and the deals with this undesirable demand. It reviews team training interventions aimed at developing teamwork knowledge, skills and attitudes required for effective team functioning, especially in high-stake, stressful situations. The chapter explores the development of the individual interventions that aimed to reduce the negative consequences of stressors, either by teaching individuals how to handle the stressor and the stress symptoms, or by enhancing individuals' strengths. It explains the existing literature on stress management, positive psychology, aggression management and team training interventions, and illustrates the particular usefulness of the types of training for empowering public service employees facing bystander conflict.
