ABSTRACT
This chapter moves beyond the context of professional education to explore the impact of digital stories in primary and acute health care settings. Over the last few decades, the public have come to expect people who manage and deliver health services to listen to service user voices, but it is still not clear whether this practice is creating better patient outcomes. The chapter unpacks some of the ways that digital storytelling has been used to enhance primary and acute health care, and theorising practices of listening to personal stories within the context of health care services. It discusses the context of the political and public shifts that have brought the question of patient stories and experiences to the fore within the British National Health Service (NHS). The chapter examines a number of case studies of digital storytelling, particularly the 1000 Lives Plus project in Wales and Pip Hardy and Tony Sumner's Patient Voices.
