ABSTRACT
The goal of organizational learning and development (OL&D) is to develop an organization, and its people, to create as much value as possible and, Michael O'Leary has produced staggeringly good profits but he could have been producing staggeringly good value at the same time. The professional interest in the subject of OL&D they will probably already have heard all about the highly successful Southwest Airlines with its legendary people management and excellent customer service. From that fundamental premise they build the OL&DP's role being to ensure that the motivation and behaviour of those who work in, for and with an organization are totally at one with the wider interests of society. OL&DP's strive to create greater value for society through the utilization of the people who make up society; they view it as a perfectly self-reinforcing system. The idea that the hedge funds that now own Co-op Bank will call in the OL&D experts, at early stage, is fanciful.
