ABSTRACT
The learning is an investment, not a pure cost, and it only brings the convincing, demonstrable returns, when it is integral to the organization's business strategy. OL&DPs are as dedicated to realizing the full value of human capital as doctors are to the health and well-being of mankind. The OL&DP perspective always encompasses the whole system because there is no such thing as an 'isolated problem'. The OL&DP accepts that the each organization is indeed unique, as is every single person within it, but they also have total confidence in their management. The standards are dependent on acquiring the requisite level of technical, and the OL&D expertise adds weight and gravitas to their guidance and advice. The learning strategy here was much focused but it also bred a particular type of behaviour: every day seemed new and refreshing; there was little dull routine and the waiting staff expected to have to keep thinking differently.
