ABSTRACT
The best way for individuals to learn, within an organizational setting, is by creating the right environment, by designing and developing learning organizations. OL&DPs adopt the evidence-based approach of a medical general practitioner (GP) not only to resolve problems presented by patients but to get ahead of game; anticipating future problems and encouraging the patient to take preventative measures today, eat less, drink less alcohol, stop smoking, and get more exercise. Behaviour change is rarely simple but the OL&DP does everything humanly possible to factor resistance to behaviour change into the design of their system. Professional OL&D, in a maturing organization, teaches the organization something about the way it manages itself and it is this whole system understanding that is the source of the exponential improvement in value made available to the organization, such as Toyota or Goldman Sachs. The combined experiences of the members of IHRM produced a list of the key ingredients for the organization.
