ABSTRACT
This chapter presents a complex, real-life, accessible case study in expecting the best to provoke and stimulate conversation around practical problems and alternative solutions that confront educational leaders today. These cases cover a wide range of topics, including: teacher evaluations, educational reforms, school safety, cultural differences, undocumented students, and social media. Each case study has three alternative responses written by experienced educational administrators and academics. The respondents were asked to identify the primary problem, along with secondary problems, and to provide a strategy that will address the problems identified. The chapter explains a realistic portrayal of the pressures facing many school districts to acquire technology quickly and without clear instructional aims. Jerry, the Director of Technology, is caught in the middle between these pressures and his own beliefs about the districts technology needs. Jerry recognizes that the tipping point between success and failure requires teachers to have made sense of the technology in their daily work.
